FAQs
Find answers to the most common questions
What is the Vodacom-SmartOps Fleet e-Hailing Car Investor Programme?
The Vodacom-SmartOps Fleet e-Hailing Car Investor Programme allows approved investors to finance a vehicle through Nedbank MFC and lease that vehicle to SmartOps Fleet for managed e-hailing operations. SmartOps Fleet takes responsibility for the vehicle operations, driver management, insurance, maintenance, tracking and operational support, while the investor earns a structured monthly return.
How does the investor make money?
The investor earns through a monthly lease return paid by SmartOps Fleet. SmartOps Fleet pays the investor:
- An amount equal to the full monthly vehicle finance instalment; and
- An additional commission equal to 40% of the monthly instalment amount. For example, if your monthly instalment for the investor vehicle is R10,000, SmartOps Fleet will cover the full R10,000 instalment and pay you an additional R4,000 per month as commission. Your commission will be made available in your SmartOps Fleet App Wallet, paid into VodaPay account and can be withdrawn to your bank account at any time.
Does SmartOps Fleet cover the vehicle instalment?
Yes. The programme is structured so that SmartOps Fleet pays the investor an amount equal to the full monthly vehicle instalment, subject to the investor complying with the lease agreement and confirming payment to the bank. The investor remains responsible for paying the bank directly, but SmartOps Fleet reimburses the investor through the lease return structure.
Who pays for insurance, maintenance and vehicle upkeep?
SmartOps Fleet assumes responsibility for operational costs, including insurance, maintenance, licensing and tracking. This means the investor does not have to manage vehicle upkeep or day-to-day vehicle operating costs.
Will I need to manage the driver?
No. SmartOps Fleet is responsible for recruiting and managing e-hailing drivers. The investor does not need to interview drivers, manage shifts, handle driver disputes, monitor trip activity, or deal with day-to-day vehicle operations.
Is this a passive investment opportunity?
Yes. The programme is designed for investors who want exposure to the e-hailing vehicle market without being involved in daily vehicle operations. SmartOps Fleet manages the vehicle, the drivers, the operating requirements and the platform onboarding process.
Who owns the vehicle?
The investor finances the vehicle and remains the owner of the vehicle once the finance has been fully repaid. At the end of the finance term, ownership remains with the investor.
How long is the lease agreement?
The lease period mirrors the vehicle finance term from the participating bank. For example, if the finance term is 60 months, the SmartOps Fleet lease agreement will also run for 60 months.
When do SmartOps Fleet payments to the investor start?
SmartOps Fleet’s monthly lease payments start from the second month after the vehicle is delivered to SmartOps Fleet. The first month is carried by the investor and is used for onboarding, registration, insurance activation, possible branding, and operational setup.
Why is the first month paid by the investor?
The first month allows SmartOps Fleet to fully onboard and integrate the vehicle into the managed e-hailing programme. This includes setup activities such as registration, insurance activation, vehicle preparation, onboarding and operational readiness.
What happens if my vehicle finance application is declined?
If the vehicle finance application is not approved, the lease agreement becomes null and void, and neither party has further obligations under that agreement. This means the investor is not locked into the programme if financing is unsuccessful.
Which dealership do I use?
The investor must use a participating Motus dealership or another dealership/OEM authorised by SmartOps Fleet such as DongFeng Dealerships. SmartOps Fleet will guide approved investors on the correct participating dealership process.
Do I take delivery of the vehicle myself?
Yes. Once finance is approved, the investor personally takes delivery of the vehicle and signs all required dealership and finance documentation. After that, the vehicle is handed over to an authorised SmartOps Fleet representative either at the dealership or another designated SmartOps Fleet location.
Can I use the vehicle for personal use?
No. The vehicle is financed for the purpose of being leased to SmartOps Fleet for e-hailing operations. Once handed over and delivered, the investor does not retain possession of the vehicle. The vehicle is placed under the full custody, management and responsibility of SmartOps Fleet.
What happens if the vehicle is not operational because of operational challenges?
The programme is designed so that the investor is not involved in operational challenges such as driver availability, maintenance coordination, platform activity or vehicle management.
SmartOps Fleet remains responsible for managing vehicle productivity and safety. The investor’s return structure is based on the signed lease agreement and the investor’s compliance with the agreement.
Is my monthly commission guaranteed?
Yes. The lease agreement creates a structured monthly return model where SmartOps Fleet pays the investor the monthly instalment amount plus an additional 40% commission, subject to the investor complying with the agreement and confirming that the bank instalment has been paid. Investors should understand that the payment obligation is contractual and linked to the signed lease agreement.
What are my responsibilities as an investor?
The investor’s main responsibilities include:
- Applying for and securing vehicle finance through the participating bank.
- Paying the monthly bank instalment on time and in full.
- Opening the required Nedbank transactional account once finance is approved.
- Redirecting the debit order to the required Nedbank account.
- Providing SmartOps Fleet with monthly bank statements as proof of instalment payment.
- Taking delivery of the vehicle and handing it over to SmartOps Fleet at the dealership.
- Complying with the lease agreement.
Why must I open a Nedbank transactional account?
Opening a Nedbank transactional account is a SmartOps Fleet programme requirement. It is intended to reduce transactional friction, simplify payment flows and align the investor’s finance and payment process with the programme structure.
Do I still have to pay the bank myself?
Yes. The investor remains responsible for paying the bank directly and on time. SmartOps Fleet pays the investor monthly in arrears, subject to compliance with the agreement and proof that the instalment has been paid to the bank.
What happens if I miss a bank instalment?
Failure to pay the bank timeously and in full is a material breach of the lease agreement. This may result in immediate termination of the lease agreement and may also affect the investor’s bank finance position.
Can I cancel the lease agreement early?
The investor may not terminate the lease prematurely without following the required notice process. If the investor wants to terminate, they must provide at least 12 months’ written notice. This is designed to protect operational stability and the professional drivers whose income depends on the vehicle.
Can SmartOps Fleet return the vehicle early?
Yes, but unlikely. SmartOps Fleet may, at its discretion, return the vehicle before the end of the 12-month notice period. If this happens, we will make every reasonable effort to introduce you to a suitable professional e-hailing driver from our e-hailing network. Should you wish to continue earning from your vehicle independently, you may enter into a direct rental or lease agreement with that driver. Once you decide to manage the vehicle directly:
- Your agreement with SmartOps Fleet will come to an end.
- SmartOps Fleet will no longer be responsible for managing the vehicle, driver, operations, income, or any related matters.
- We will notify Nedbank MFC that the vehicle is no longer being operated or managed by SmartOps Fleet. This approach allows you to continue generating income from your vehicle while enabling SmartOps Fleet to conclude its management responsibilities.
When can the agreement end immediately?
The agreement may be terminated immediately if:
- Your vehicle finance repayments to Nedbank MFC are not kept up to date and the bank instructs that the vehicle be repossessed.
- You fail to provide the documentation or account information required to administer the programme.
- There is a serious breach of the terms and conditions of the agreement. Our objective is always to work with investors to find practical solutions wherever possible before these situations arise.
What happens at the end of the finance term?
Once the finance has been fully repaid, ownership of the vehicle remains with the investor. SmartOps Fleet may request that the vehicle be traded in for a newer model based on operational, safety or technology requirements, but any trade-in or disposal would need to follow the necessary consent process.
Can the vehicle be traded in during the finance term?
A trade-in may be requested by SmartOps Fleet based on operational, safety or technology requirements. However, no trade-in or disposal of the vehicle may take place without the prior written consent of Nedbank MFC.
What makes this opportunity attractive?
This opportunity allows approved investors to participate in the e-hailing economy without personally managing the vehicle. The investor benefits from:
- A structured monthly return.
- Full vehicle instalment coverage by SmartOps Fleet.
- An additional 40% monthly commission.
- SmartOps Fleet managing drivers and operations.
- Insurance, maintenance, licensing and tracking being managed operationally.
- Vehicle ownership remaining with the investor after finance repayment.
- Each vehicle creating two permanent jobs.
How do I apply?
To apply:
- Download the SmartOps Fleet App from the Google Play Store or Apple App Store.
- https://play.google.com/store/apps/details?id=com.smartops&hl=en_ZA
- https://apps.apple.com/us/app/smartops-fleet/id6758341854
- Sign up and log in.
- Go to Subscription under Home.
- Subscribe to the Car Investor Plan for free.
- Go to Apply for Investor Vehicle Asset Finance.
- Upload the required documents.
- Enter your past 3 months’ gross and nett earnings.
- Submit the application for vetting. SmartOps Fleet will evaluate the submission and, if approved, guide the investor to a participating Motus dealership to begin the finance application process.
Why should I apply now?
This programme gives approved investors an opportunity to own an income-generating vehicle asset while SmartOps Fleet handles the operational complexity. It is suitable for individuals who want to build asset ownership, earn monthly commission, participate in the e-hailing economy and support job creation without directly managing drivers or vehicle operations.
What is the main risk I should understand before applying?
The investor remains responsible for the bank finance agreement. This means the investor must ensure that the monthly bank instalment is paid timeously and in full. SmartOps Fleet’s lease payments are made monthly in arrears and are subject to the investor complying with the lease agreement. Investors should therefore read and understand both the Nedbank MFC finance agreement and the SmartOps Fleet lease agreement before proceeding.
What is the biggest benefit to the investor?
The biggest benefit is that the investor can own the vehicle asset while earning a structured monthly commission, without having to manage the operational burden normally associated with e-hailing vehicles. Each car also generates two permanent jobs. SmartOps Fleet manages the car, the drivers, the platform operations and the vehicle upkeep, allowing the investor to participate in the opportunity in a more passive way.
What happens if I settle the vehicle finance before the lease agreement ends?
Settling the vehicle finance early will not automatically end the Smartops Fleet lease agreement. Provided that the lease agreement remains active and the investor continues to comply with its term, Smartops Fleet will continue paying the investor the monthly amount that would ordinarily have been payable to the bank, together with the agreed monthly commission, until the end of the lease term. For example, if the original monthly bank instalment was R10,000 and the investor settles the vehicle finance early, Smartops Fleet will continue paying: . R10,000 per month, representing the original scheduled finance instalment; and . R4,000 per month as the investor's 40% commission, until the agreed lease period comes to an end. This means that early settlement of the vehicle finance does not reduce the investors contractual monthly benefit for the remaining duration of the active lease agreement.
Who Will Be Responsible for the Vehicle's Operating Licence?
SmartOps Fleet will be responsible for applying for, holding and managing the required e-hailing Operating Licence for vehicles operated under the SmartOps Fleet managed programme, subject to approval by the relevant regulatory authority. The investor's primary role in the programme is to own and finance the vehicle, while SmartOps Fleet takes responsibility for operating and managing the vehicle for e-hailing purposes.
This means that the investor will not be expected to personally operate the vehicle or manage the day-to-day Operating Licence compliance process.
Under the programme:
- The Investor owns the vehicle.
- SmartOps Fleet manages and operates the vehicle.
- SmartOps Fleet manages the applicable Operating Licence process and ongoing operating compliance.
- SmartOps Fleet recruits and manages the permanent drivers assigned to the vehicle.
- The vehicle operates on approved e-hailing platforms such as Uber and/or Bolt.
- The Operating Licence remains subject to approval and the requirements of the relevant regulatory authority.
This structure is intended to ensure that vehicles placed into the programme are not simply financed and left to operate informally. They form part of a professionally managed fleet where vehicle utilisation, driver allocation, maintenance, insurance, tracking, safety and regulatory compliance are centrally managed by SmartOps Fleet.
It also provides additional protection to the investor by separating vehicle ownership from the responsibility of operating the public transport service.
The investor remains the owner of the asset, while SmartOps Fleet assumes responsibility for managing the e-hailing operation for the duration of the applicable lease and operating arrangements.
Why is this important: The SmartOps Fleet model is designed to ensure that Operating Licences allocated to vehicles within the programme support real and active transport capacity.
Because SmartOps Fleet manages the drivers and vehicles, it can monitor whether vehicles are operational, appropriately maintained, compliant and actively contributing to the e-hailing ecosystem.
This supports the broader objective of creating a professionally managed fleet of modern, safe and consistently operational vehicles while reducing the risk of Operating Licences being associated with vehicles that are no longer actively providing e-hailing services.
In simple terms: You own the vehicle. SmartOps Fleet manages the e-hailing operation, including the Operating Licence and compliance requirements.
What plan options are available?
We have Two plans + two “Builder” options
What does an Entry Plan and “Entry Plan Builder” offer?
2 Months Entry Plan — R480 total (≈ R60/week)
- Access up to R1 775/month (up to R450/week) in fuel advances
- Active for 2 full months
- Activates within 72 hours
- Week 1 cap: up to R400, then up to R450/week from Week 2
- Up to R200 weekly top-up bonus (based on Rewards Status)
- If not renewed upfront (7 days before expiry) → no advances in final week Entry Plan Builder — Pay R100 now, unlock later
- Pay R100 deposit, then add any amounts until you reach R480
- Once fully paid, plan auto-activates and fuel advances unlock
- Track progress & pay in-app
What does a Boss Plan and “Boss Plan Builder” offer?
3 Months Boss Plan — R840 total (≈ R70/week)
- Access up to R3 000/month (up to R750/week) in fuel advances
- Active for 3 full months
- Activates within 48 hours
- Up to R750/week from Week 1
- Up to R200 weekly top-up bonus (based on Rewards Status)
- If not renewed upfront (7 days before expiry) → no advances in final week Boss Plan Builder — Pay R200 now, unlock later
- Pay R200 deposit, then add any amounts until you reach R840
- Once fully paid, plan auto-activates and fuel advances unlock
- Track progress & pay in-app
How do the Rewards Statuses (Bronze / Silver / Gold) work?
- Bronze: Everyone starts here. (No weekly top-up bonus.)
- Silver:
- Request advances ≥ 3 times/month (or 6 times in 2 months) and
- Maintain on-time repayments in your previous active plan
- Weekly Top-Up Bonus: R100
- Gold:
- Request advances ≥ 4 times/month (or 8 times in 2 months) and
- Maintain on-time repayments in your previous active plan
- Weekly Top-Up Bonus: R200 Your top-up bonus is added to your weekly access (subject to the weekly cap rules by plan and status).
When do plans activate?
- 2 Months Entry Plan: within 72 hours of successful activation and payment.
- 3 Months Boss Plan: within 48 hours of activation and successful payment.
- Builder options: activate automatically once fully paid (no advances before then).
What are the weekly and monthly fuel advance limits?
- Entry Plan: up to R450/week, month total up to R1 775.
- Week 1 is capped at up to R400, then up to R450/week from Week
2.
- Boss Plan: up to R750/week, month total up to R3 000.
- Both plans: Eligible members receive a weekly top-up bonus (R100 for Silver, R200 for Gold).
What are the weekly and monthly fuel advance limits?
- Entry Plan: up to R450/week, month total up to R1 775. Week 1 is capped at up to R400, then up to R450/week from Week
2.
- Boss Plan: up to R750/week, month total up to R3 000.
- Both plans: Eligible members receive a weekly top-up bonus (R100 for Silver, R200 for Gold).
How do repayments work?
- Repayments are due every 7 days from each weekly advance.
- Repay in-app using the available repayment methods.
- Late or missed repayments can affect your Rewards Status and future advance availability.
Can I change plans or upgrade?
- You can switch plans on your next cycle (e.g., move from Entry to Boss).
- Use a Builder if you want to pre-fund your plan.
- Current plan runs until expiry
How does the weekly top-up bonus work?
- Based on Rewards Status: Silver = R100/week extra, Gold = R200/week extra.
- Applied to your weekly access up to your plan’s weekly cap rules.
- Maintaining on-time repayments is key to keeping or improving status and access to the top-up bonus.
Do Builder payments give me access before I finish paying?
No. Builder deposits are savings toward activation. Your plan and fuel advance access only activate after the full amount is paid (R480 for Entry; R840 for Boss).
How do I track payments and status?
Everything happens in-app:
- See plan progress (for Builders)
- View weekly limits, bonuses, and repayment due dates
- Check your Rewards Status and how to level up
What if I miss a repayment?
- Your advance access will pause until you settle the outstanding amount.
- Rewards Status may drop (e.g., from Gold/Silver to a lower tier).
- A transaction will be run on your linked card to settle the money owed.
- You must catch up on repayments to restore access and work toward higher status again.
Can I cancel?
You can turn off auto-renewal at any time if you had it on. Your current plan will remain active until expiry; if not renewed upfront (7 days before expiry), no advances will be available in the final week.
Quick examples:
- Entry Plan (first month): Week 1: up to R400 → repay in 7 days Weeks 2–4: up to R450/week (+ status bonus if Silver/Gold)
- Boss Plan (any month): Weeks 1–4: up to R750/week (+ status bonus if Silver/Gold)
Why can’t I request a fuel advance if I have an available balance but no card linked?
To request any fuel advance, you must have an active bank card linked to your SmartOps Fleet profile. Even if you have an available fuel advance balance, the system will block all advance requests if no card is linked, because:
- We need a valid card to pay out your advance
- We need a valid card to process your repayments Once you link a card, you’ll be able to request fuel advances again (subject to your plan and eligibility). This protects both you and SmartOps by ensuring that repayments can still be collected on any outstanding advances.
Can I delink my bank card if I still owe on a fuel advance?
No, you cannot fully delink your bank card while you have an outstanding fuel advance.
- If you still owe any amount, you won’t be able to remove your card from your profile.
- You can only change cards by linking a new card, which will then replace the old one as your active card. This protects both you and SmartOps by ensuring that repayments can still be collected on any outstanding advances.
Who can subscribe?
Any e-hailing driver, private user, food delivery rider, or courier. Platform-agnostic — use your preferred app(s).
What happens if I don’t renew upfront?
If you don’t renew at least 7 days before your plan’s expiry, no advances will be available in the final week of your current plan. Renewing upfront keeps your advances uninterrupted.
How do I sign up as a driver?
To apply:
- Download the SmartOps Fleet App from the Google Play Store or Apple App Store.
- https://play.google.com/store/apps/details?id=com.smartops&hl=en_ZA
- https://apps.apple.com/us/app/smartops-fleet/id6758341854
- Sign up and log in.
- Go to Subscription under Home.
- Subscribe to the Driver Vehicle Asset (VAF) Plan for free.
- Go to Apply for Driver Vehicle Asset Finance.
- Upload the required documents.
- Enter your past 6 months’ gross and nett earnings.
- Submit the application for vetting. SmartOps Fleet will evaluate the submission and, if approved, guide you to a participating Motus dealership to begin the finance application process.
What are the minimum requirements to apply as a driver?
To apply as a driver for vehicle finance, you need:
- A minimum gross monthly income of R15 300.
- A valid South African ID or Passport with valid working permit.
- A valid driver’s licence and PrDp.
- To meet the credit vetting and affordability requirements of our banking partners.
How long does the application review take?
- Once you submit your application on the web portal, SmartOps Fleet will review it within 24 hours and confirm if you can proceed to a participating dealership.
- Final approval or decline of the finance is done by the banks we collaborate with and may take additional time depending on each case.
What happens after my application is pre-approved by SmartOps Fleet?
If your application passes our initial review:
- You will receive instructions to visit one of our participating dealerships.
- At the dealership, you will complete your formal finance application with the bank(s) SmartOps Fleet works with.
- Once the bank approves your finance, the vehicle will be prepared for handover and contracts will be signed.
When do I start paying the R170 weekly subscription/fee as a driver?
· The R170 weekly subscription/fee applies after your bank finance is approved and before vehicle handover, when you sign the SmartOps Fleet agreement. · This fee is payable every week for as long as you are in the SmartOps Fleet programme and using the financed vehicle under our programme/terms. This is separate from your bank’s monthly vehicle instalment.
As a driver, can I use the car on any e-hailing platform?
Yes. Once you have signed your SmartOps Fleet agreement and taken delivery of the vehicle, you may operate the car on any e-hailing platform (e.g. Bolt, Uber, inDrive, Shesha, etc.), as long as you comply with:
- The vehicle finance agreement with the bank.
- The SmartOps Fleet agreement.
- The rules and regulations of the e-hailing platform you choose. You are free to work at your own pace and on the platforms that suit you.
Do I choose any car I want?
Vehicle selection and applications must happen through participating dealerships or OEMs authorised by SmartOps Fleet. This is to ensure that the selected vehicle is suitable for e-hailing operations and aligned with the programme requirements.
Who is this opportunity best suited for?
This opportunity is best suited for employed individuals or qualifying applicants who can obtain vehicle finance and want a managed vehicle investment model where SmartOps Fleet handles operations, drivers, maintenance and e-hailing management.
What is SmartOps Fleet car finance and who is it for?
SmartOps Fleet connects e-hailing drivers and car investors to bank-approved vehicle finance.
- Drivers get access to a financed vehicle they can use on any e-hailing platform.
- Car investors finance vehicles through our banking partners using their own payslips and earn monthly returns from the long-term lease fees paid by our permanently employed drivers.
What packages can I choose when signing up?
When you sign up, you choose one of these options on the Packages page:
- Driver Free Subscription – for e-hailing drivers who want to apply for vehicle finance and own a car.
- Car Investor Subscription – for private individuals who want to finance a car and earn monthly returns by leasing it out to SmartOps Fleet.
Your choice determines whether you apply as a driver or a car investor.
Where do I apply – on the app or on the website?
The vehicle finance application is only available through the SmartOps Fleet app.
What finance options are available?
Once logged in to the APP, you can choose between:
- Driver Vehicle Finance – if you are a driver looking for a car to operate on e-hailing platforms.
- Investor Car Finance – if you are an investor financing a vehicle that will be rented to vetted SmartOps Fleet drivers.
You then click Apply and submit the required information and documents.
Can I choose any car and any dealership?
- Vehicles must be financed through participating dealerships that are part of the SmartOps Fleet network.
- The available car models are selected to be e-hailing friendly and financially viable for both drivers and investors.
You can discuss available options with the dealership and SmartOps Fleet during the process.
What documents do I need to apply?
Exact requirements may vary by bank, but typically include:
- South African ID document.
- Latest payslips (usually last 3-6 months).
- Bank statements (usually last 3-6 months).
- Proof of residential address.
- A valid driver’s licence (for drivers). Investors will also need documents supporting their income and financial profile, as required by the bank.
What is Rider Advance?
Rider Advance is a SmartOps Fleet transport advance that helps approved riders access transport support when they need to travel but do not have immediate cash available.
How does Rider Advance work?
A rider applies on the SmartOps Fleet app, completes verification, selects a Rider Advance package, and once approved, receives access to a SmartOps Fleet wallet that can be used to pay participating drivers.
How does the rider pay the driver?
The rider pays the driver securely through the SmartOps Fleet app using a secure QR code. The driver presents or generates the QR code, and the rider uses the SmartOps Fleet wallet to make the trip payment.
Is Rider Advance paid into my bank account?
No. Rider Advance is not paid as cash into your bank account. It is made available in your SmartOps Fleet wallet and can only be used for approved transport payments.
Can I withdraw Rider Advance as cash?
No. Rider Advance cannot be withdrawn as cash. It is strictly used to pay for transport through the SmartOps Fleet app.
Who can use Rider Advance?
Rider Advance is available to verified SmartOps Fleet users who meet the approval requirements and need short-term transport support.
What can Rider Advance be used for?
Rider Advance can be used to pay participating drivers for approved trips. The payment must be linked to an actual trip.
Does the driver need a subscription to accept my payment?
No. A driver does not need to have an active SmartOps Fleet subscription to accept Rider Advance payments through the SmartOps Fleet app.
Can Rider Advance be used for any other purpose?
No. Rider Advance is only for transport payments and cannot be used for non-transport purchases, cash withdrawals, or unrelated payments.
Does Rider Advance guarantee that I will always get a driver?
No. Rider Advance gives the rider access to approved transport payment support, but trip availability depends on drivers being available and willing to accept the trip.
What is Driver Trip Payment Acceptance?
Driver Trip Payment Acceptance allows drivers to receive trip payments from riders who are using Rider Advance through the SmartOps Fleet app.
How does a driver accept a Rider Advance payment?
The driver accepts payment through the SmartOps Fleet app using a secure QR code. The rider scans or uses the QR code to make payment from their SmartOps Fleet wallet.
Does the driver need a SmartOps Fleet subscription to accept payments?
No. Drivers can accept Rider Advance payments without having an active SmartOps Fleet subscription.
Does the driver need to download the SmartOps Fleet app?
Yes. To receive Rider Advance payments, the driver must download the SmartOps Fleet app, register, and complete the required verification so that payments can be received securely.
Why should drivers accept Rider Advance payments?
It gives drivers access to more paying riders, helps reduce the risk of unpaid trips, allows secure QR code payments, and gives drivers the ability to withdraw funds instantly to their bank account.
Can any driver accept Rider Advance payments?
Any driver who downloads the SmartOps Fleet app, registers, and completes the required verification can accept Rider Advance payments.
Can a driver refuse to accept Rider Advance payments?
Yes. A driver may choose whether to accept Rider Advance payments unless they have entered into specific SmartOps Fleet terms that require them to participate.
Am I eligible for ride completion bonuses with the Free Package?
No, the Free Package does not include weekly or monthly ride-based bonuses.
What is Thiba-Ingozi?
Thiba-Ingozi is a safety app that allows individuals to send a notification signal to people nearby by pressing a panic button, alerting them to an emergency within a prescribed radius. Thiba-Ingozi acts as a platform to enable a buddy system amongst people.
How does Thiba-Ingozi work?
When the panic button is pressed, the app sends a notification to users within the set radius. These users receive an alert with the location and details of the emergency, allowing them to respond or take appropriate action.
How do I set up my Thiba-Ingozi account?
Download the Thiba-Ingozi app from your app store, open the app, and follow the registration steps to create your account. You’ll need to provide basic information and set your notification preferences.
Can I customise the radius for notifications?
Yes, you can customise the radius for notifications in the app settings. This allows you to choose how far the alert should reach, depending on your location and circumstances.
How do I update my emergency contacts?
Go to the app settings, select ‘Emergency Contacts,’ and add or update the contacts you want to be notified in case of an emergency.
Can I use Thiba-Ingozi in other countries?
Yes, Thiba-Ingozi can be used internationally. However, make sure to check local regulations and adjust the app settings according to your new location.
Is Thiba-Ingozi available in multiple languages?
Not for now, Thiba-Ingozi does not support multiple languages at this moment. We only support English at this point. Soon you will be able to change to multiple languages in the app settings.
What should I do if I encounter a technical issue with the app?
Contact our customer support through the app or visit our website for troubleshooting guides and support contact details.
How do I ensure my privacy while using Thiba-Ingozi?
Thiba-Ingozi uses encryption to protect your data. Only your location and emergency details are shared with nearby users during an alert. You can adjust privacy settings in the app.
Is this Panic Button compliant with the South African e-Hailing Regulations?
Yes, it is the only panic button globally created to solve e-hailing physical panic button requirements for South Africa. It is the only button that makes drivers, riders, platform providers and regulators compliant with the law.
What is Link Trip and how does it work?
Link Trip is a feature designed for e-hailing services that enhances safety for both drivers and passengers. By scanning a QR code to “link” a trip, both parties can verify each other and link their trip before starting the journey. If there’s an emergency, nearby users are instantly alerted and can provide assistance. The feature also enables live tracking of the trip upon an alert, allowing trusted contacts and nearby users to monitor and trace the ride in real-time. The information of the driver and passenger will be shared with nearby users for identification purposes. Users will be able to see that the alert originates from a linked trip and identify whether the driver or the passenger is in danger.
Does Link Trip share my personal information with the public?
No. Link Trip only makes critical information (such as the driver’s name, passenger’s name, respective images for identification, and vehicle details) visible to designated emergency contacts and nearby users if an emergency is triggered. Your location is only shared in real-time with individuals you trust and with other APP users in the immediate area as per your radius settings if you request help.
How much is the Physical panic button and the monthly subscription?
From R15 to R20 per month for private users, and from R25 to R35 per month for e-hailing drivers, depending on whether you take a 1 month, 6 months or 12 months package. The physical button costs R115 incl. VAT as a once-off cost.
Do I need to purchase one or two physical panic buttons?
You must purchase two physical panic buttons per vehicle—one accessible to the driver and one accessible to the passenger/rider. This ensures that both the driver and passenger have access to a physical panic button during the trip, in line with the e-hailing regulatory requirement.
Where can I get the tyre preferential rates (discounts) services?
Tyre preferential rates services will be available through Tiger Wheel & Tyre, and Tyres & More stores nationwide.
Are there Charges for tyre services?
Yes, you pay the difference after the discount has been offered to you.
Is there a safety app provided for drivers?.
Yes, drivers get complimentary access to the Thiba_Ingozi Driver Safety-Buddy App for one month.
What happens if my application is declined?
If your application is declined by either SmartOps Fleet or the bank:
- You will be informed via the contact details you provided.
- You may be advised on possible reasons (e.g. affordability, credit profile) and, where appropriate, you can reapply in future if your circumstances change. Approval is always subject to credit vetting and affordability checks.
Who can subscribe?
Any e-hailing driver, private user, food delivery rider, or courier. Platform-agnostic — use your preferred app(s).
What happens if I don’t renew upfront?
If you don’t renew at least 7 days before your plan’s expiry, no advances will be available in the final week of your current plan. Renewing upfront keeps your advances uninterrupted.
Do I need a specific e-hailing or delivery platform?
No. SmartOps Fleet is platform-agnostic. Use any e-hailing, delivery, or courier platform — or for private use — as long as you follow the plan rules and repay weekly advances on time.
Are there fees or charges besides the plan price?
Your plan price covers plan access. Any applicable service charges (if any) for specific transactions will be clearly shown in-app before you confirm. There are no hidden charges.
What happens after the vehicle is handed over to SmartOps Fleet?
SmartOps Fleet takes over operational control of the vehicle. This includes driver allocation, e-hailing operations, insurance, tracking, maintenance, safety, platform linking and ongoing management.
Will the vehicle be linked to Uber?
Yes. Once the vehicle has been financed, handed over and processed operationally, SmartOps Fleet will link the vehicle for e-hailing operations, including Uber operations where applicable.
What if my driver does not currently accept SmartOps Fleet wallet payments?
If the driver does not currently accept payments through the SmartOps Fleet wallet, the rider can ask the driver to download the SmartOps Fleet app and register so they can receive the payment securely through the app.
How much should I pay the driver?
The payment made through the SmartOps Fleet app should be equal to the trip amount shown on the e-hailing app for that specific trip.
Is the payment made in cash?
No. The payment is not made in cash. It is processed securely through the SmartOps Fleet app and paid into the driver’s SmartOps Fleet wallet, where the driver can withdraw it to their bank account.
Are drivers required to work only on one e-hailing app?
No. SmartOps Fleet does not require drivers to work exclusively on one e-hailing app. Drivers may operate across all e-hailing apps or as a Taxi or shuttle operator.
Will the vehicle be linked to Uber and Bolt?
Yes. Once the Investor vehicle has been financed, handed over and processed operationally, SmartOps Fleet will link the vehicle for e-hailing operations, including Uber and Bolt operations where applicable.
When does the driver receive the money?
Once the rider has made the payment through the secure QR code, the driver can withdraw the money instantly to their bank account from the SmartOps Fleet app.
Can the driver withdraw the money immediately?
Yes. The driver can withdraw the payment instantly to their bank account once the rider has successfully completed the payment.
How much should the driver accept from the rider?
The amount accepted through the SmartOps Fleet app must be equal to the amount shown on the e-hailing app for that specific trip. The driver should not request a higher amount than what the trip is showing on the e-hailing app.
What happens if there is a payment or trip dispute?
If there is a dispute, SmartOps Fleet may review the trip details, QR code payment confirmation, rider payment record, and the amount shown on the e-hailing app. The payment made through the SmartOps Fleet app should match the trip amount displayed on the e-hailing app.
Can I pay my Taxi using this advance?
Yes. If the taxi has the SmartOps Fleet QR code to accept payments you may pay.
How to apply for a job as a driver at SmartOps Fleet?
Interested candidates should submit the following documents to the SmartOps Fleet website https://smartopsfleet.com/contact-us. On the subject line, select Job Application-Driver, and attach the following: - Certified Copies must not be older than 3 Months. - Selfie (Picture). - Updated CV highlighting relevant driving experience and personal details with references to any past jobs if any. - Copy of South African ID (Certified Copy). - Driver’s License (at least 3 years old, Certified Copy). - Matric Certificate and or Other Qualifications (Certified Certificate/s). - Proof of Address (utility bill or similar) not older than 3 months. - Huru Criminal Record (Valid for 1 Year).
What is an Employment Subscription Package and what does it include?
This package offers formal employment opportunities for drivers seeking stability. It offers a basic salary, UIF contributions, paid leave, access to fuel advances, and medical/funeral cover.
The requirements once employed by SmartOps Fleet are:
- No criminal record
- 6 months or more driving with Bolt or Uber
- 125+ rides per week once employed by SmartOps Fleet
- 90% driver score
How do I apply for Vehicle Asset Finance?
To apply as a Driver:
- Download the SmartOps Fleet App from the Google Play Store or Apple App Store.
- https://play.google.com/store/apps/details?id=com.smartops&hl=en_ZA
- https://apps.apple.com/us/app/smartops-fleet/id6758341854
- Sign up and log in.
- Go to Subscription under Home.
- Subscribe to the Driver Vehicle Asset (VAF) Plan for free.
- Go to Apply for Driver Vehicle Asset Finance.
- Upload the required documents.
- Enter your past 6 months’ gross and nett earnings.
- Submit the application for vetting. SmartOps Fleet will evaluate the submission and, if approved, guide you to a participating Motus dealership to begin the finance application process.
To apply as an Investor:
- Download the SmartOps Fleet App from the Google Play Store or Apple App Store.
- https://play.google.com/store/apps/details?id=com.smartops&hl=en_ZA
- https://apps.apple.com/us/app/smartops-fleet/id6758341854
- Sign up and log in.
- Go to Subscription under Home.
- Subscribe to the Car Investor Plan for free.
- Go to Apply for Investor Vehicle Asset Finance.
- Upload the required documents.
- Enter your past 3 months’ gross and nett earnings.
- Submit the application for vetting. SmartOps Fleet will evaluate the submission and, if approved, guide the investor to a participating Renault/Motus or DongFeng dealership to begin the finance application process.
How does a package with Vehicle Asset Finance benefit me?
A package with Vehicle Asset Finance benefits you by providing access to a vehicle that you can use for e-hailing services. This eliminates the need for a large upfront investment in a vehicle.
Are insurance payments separate from subscription fees and vehicle asset finance?
Yes, insurance payments are separate from subscription fees and vehicle asset finance premiums.
What is SmartOps Fleet eHailing car rental platform?
SmartOps Fleet eHailing car rental platform is an online marketplace that connects car owners and fleet operators with eHailing drivers looking to rent vehicles across South Africa
How does the platform work?
Car owners list their Bolt/Uber-ready vehicles for rent, and e-hailing drivers browse listings, contact owners directly, and arrange rental terms off-platform.
Is SmartOps Fleet involved in the rental agreement?
No. We only provide the platform. All rental agreements and payments are handled directly between the car owner and the driver.
How do I list my car for rent?
Click 'Advertise My Car' on our homepage, create a free account, upload vehicle details, and your listing goes live instantly once reviewed.
Is there a cost to list my vehicle?
No. Listing your vehicle on SmartOps Fleet is completely free for both private owners and fleet businesses or dealerships.
Can I list multiple vehicles?
Yes, fleet owners and private car owners can list as many vehicles as they want, free of charge, with full control over availability and pricing.
What type of vehicles can I list?
Any roadworthy, licensed vehicle suitable for e-hailing platforms like Bolt or Uber — typically hatchbacks, sedans, or small SUVs, etc.
Do you verify the vehicles listed?
No. We do not inspect or verify the accuracy of the listings. Renters are encouraged to do thorough checks before entering into any agreement. We only check if the listing does not contain harmful content/images before approving it to be live in our website.
How do I contact a car owner?
Each listing includes a contact method. Reach out directly to discuss availability, pricing, and agreement terms. Click on ‘Request Deal’ to start the communication.
Do you offer eHailing insurance quotes?
Yes. We offer accurate, no-obligation insurance quotes for e-hailing vehicles through our network of partnered insurers. We are not an insurance company.
